预订请求:未经授权访问酒店预订系统|未经授权访问预订管理系统的警告

[Update – Important] Notice of Possible Personal Information Leak Due to Unauthorized Access to Our Third Party Reservation Management System, and Request for Caution

Thank you for your continued patronage of THE ORIENT KOBE

We have recently been informed that unauthorized access have occurred in the third party reservation management system the hotel uses (the site controller system “Temairazu”)，and that guest personal information may have been viewed or leaked externally as a result.
We have already reported this matter to the Personal Information Protection Commission of Japan. In addition, security measures have been completed for the system component involved, and it is now operating normally and securely.
We would like to share the facts confirmed to date, along with important precautions we ask our guests to take.

■ Affected Reservations
Based on our investigation so far, we have confirmed that suspicious messages have been sent via the messaging app Whatsapp to guests holding reservations meeting the following conditions:

Reservation date: Reservations made on or before September 21, 2026

Stay date: Reservations for stays on or after September 21, 2026

■ Regarding Credit Card Information
The reservation management system affected by this incident does not handle or store credit card information. Therefore, no credit card information has been directly leaked from our hotel nor the third party system.

The activity currently being reported is a phishing scheme, in which fraudulent messages are sent to contact information obtained through this incident, directing recipients to an external website and attempting to have them enter their credit card details there.

■ Request to Our Guests (Important Precautions)

Our hotel will never request urgent payment or ask you to re-enter credit card information via SNS (such as WhatsApp) or other messaging services.
If you receive a suspicious message claiming to be from our hotel or accommodation (by email, SMS, WhatsApp, etc.)，please take the following precautions:

Do not click any URLs or links included in the message

Do not enter your credit card details or personal information

Do not reply to the suspicious message

Do not make any payment or money transfer as instructed in the message

If you wish to confirm your reservation details, please contact our hotel directly or the official support desk of the booking site you used

■ If You Have Already Entered Information or Made a Payment

If you have already entered your credit card details on a suspicious website, please contact your credit card company immediately to request that your card be suspended, in order to prevent unauthorized use by a third party.

In addition, to help us understand the scope of this situation, we would greatly appreciate it if you could also contact the emergency inquiry desk.

Temairazu Co., Ltd. https://www.temairazu.co.jp/pdf/1206/news-update Department: Emergency Response Desk Email: helpdesk@temairazu.com

We sincerely apologize for the concern and inconvenience this may have caused you.

 

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【重要】 因未经授权访问本酒店使用的预订管理系统而导致个人信息泄露的可能性以及引起注意的通知

衷心感谢您一直以来使用THE ORIENT KOBE。
此次，已经查明，本酒店使用的预订管理系统 (网站控制器“无需费事”) 发生了第三方的非法访问，客人的个人信息有可能浏览或泄露到外部。
关于此事，我们已经向个人信息保护委员会报告完毕。另外，发生问题的系统部位的安全对策已经完成，现在可以正常安全地运行。
因此，我将向您介绍目前已确认的事实和注意事项。

■符合条件的预约
在目前确认的范围内，我们确认了符合以下条件的部分预约向预约者发送了可疑信息。
预约日期:2026年9月21日前完成的预约
住宿日期:2026年9月21日以后住宿日期的预约

■关于信用卡信息
导致此事件的预订管理系统不处理或保存信用卡信息。
因此，本酒店没有直接泄露信用卡信息的事实。此次发生的事件是一种网络钓鱼行为，它向检索到的联系人发送虚假消息，并尝试在外部网站上输入信用卡信息。

■对预约者的要求 (注意事项)
本酒店完全不会通过SNS (WhatsApp等) 或短信服务，要求紧急支付或重新输入信用卡信息。
收到自称本酒店或住宿设施的可疑联络(邮件、SMS、WhatsApp等)时，请充分注意以下几点。
不要打开消息中的URL或链接
不要输入信用卡或个人信息
不要回复可疑消息
不按照信息说明付款或汇款
如需确认预订内容，请咨询本酒店或预订网站的官方窗口

■万一输入、结算了信息
万一您在可疑网站上输入了信用卡信息等信息，为了防止被第三者非法使用，请尽快与您使用的信用卡公司联系，办理信用卡的停止使用手续等。
同时，为了掌握情况，非常抱歉，请通知以下的咨询窗口。

毫不费力株式会社
https://www.temairazu.co.jp/pdf/1206/news-update
负责部门:紧急响应台
邮箱:helpdesk@temairazu.com

给您带来的担心和不便，我们深表歉意。