Q&A

The view of the Seto Inland Sea from the rooms on the harbor view side is a mild harbor landscape in the morning and a night view with lit coastlines after the evening is recommended. From the rooms on the city view side you can enjoy the Rokko mountain scenery, which changes colors in every season, together with the streets of Kobe. Also, the front desk, lobby, restaurant facilities are located on the top floor, so you can fully enjoy the view of the harbor town and Kobe in the mountains.

Yes, there is. We also rent out bath chairs, stools, and non-slip mats for a more comfortable stay. Thank you for your understanding that the number is limited.

Humidifiers with air purification function are available in all rooms. Please consult us because there are lending items besides the humidifier. In addition, please understand beforehand that there are limitations on the number of each.

All rooms are equipped with wireless Internet connection (free of charge).

For lucky you can use up to 1 child per bed. The target age is a pre-school child.

We offer these services for a fee, but some room types may not be available. Thank you for your understanding. Prices vary depending on the date of your stay, so please contact us for more information.

We will prepare it free of charge (target age under 2 years old). Thank you for your understanding that the number is limited.

AMERICAN EXPRESS · DINERS · VISA · MASTER · JCB · NICOS · DC · UC etc. can be used. In case of other cards please offer.

No penalties will be incurred for cancelation at any of our restaurants. However, we would appreciate your prompt notification in case of cancelation.

We reserve the right to refuse any guests wearing beach sandals or men wearing tank tops.

Yes, we offer these services. Cakes: We have whole cakes (8cm) suitable for two people, starting at ¥2,400. Bouquets: We provide small bouquets, with prices starting at ¥3,300, tailored to your budget.

Unfortunately we do not guarantee any seating request.

Breakfast is available at Main Dining by the House of Pacific on the 17th floor. Please note that we do not accept reservations for breakfast. Also, on weekends and holidays, breakfast is only available to hotel guests. Thank you for your understanding.

Yes, we do. Please see our gift page on our website.

Yes, the entire hotel is barrier-free. Entrances to restaurants are spacious and flat.

Yes, our top floor private rooms can accommodate up to eight guests, offering a secluded space for both families to enjoy a relaxing meal together. We also offer special packages which include food and drinks. Please note we do not offer an M.C. service.

If you have any allergies or ingredients you dislike, please do not hesitate to contact us. To ensure you enjoy every last bite, we will adjust the ingredients or dishes accordingly. Please inform us in advance.

Our hotel has a parking lot on the second basement floor. Restaurant guests who spend over ¥5,000 on weekdays and over ¥10,000 on weekends and holidays can enjoy free parking for one car until midnight (with a limit of three cars per group). If the spending is below ¥10,000, the parking rates are as follows: Weekdays: ¥300 per 30 minutes, with a maximum of ¥1,100 until midnight; Weekends and holidays: ¥300 per 30 minutes, with a maximum of ¥2,200 until midnight.

Unfortunately, we do not accept reservations during cafe time (10:30-17:30) at The Bar JW Heart. We can inform you of availability, so please feel free to contact us. We do accept reservations for bar time (17:30-23:00) after cafe time.

The 17th floor restaurant floor THE ORIENT is a completely non-smoking area. If you wish to smoke, please feel free to use the smoking area on the 3rd floor.

There is table manners plan. Knowledge and experienced service staff (lecturer) will explain easily in accordance with the progress of the meal. It is also for children. Please do not hesitate to contact us.

There are about 140 parking spaces. We will give you a parking service ticket for those attending the banquet.

Weekday banquet = Reservations are accepted from the beginning of the month two years in advance.
Holidays (Saturdays, Sundays, and public holidays) = Reservations are accepted from the beginning of the month two months in advance, except for night hours.

Please refer to the following. 6th floor / Oriental Room (area 227.4 m², ceiling height 3.8 m, seated 160 people, standing 180 people, school 136 people, theater 273 people) 5th floor / Royal Ballroom (area 227.4 m², ceiling height 3.5 m, seated 160 people, standing 180 people, school 136 people, theater 273 people) 4th floor / Terrace Room (area 98.1 m², seated 64 people, standing 60 people, school 52 people, theater 100 people) 4th floor / Bamboo Room (area 127.1 m², ceiling height 3.0 m, seated 88 people, standing 90 people, school 84 people, theater 128 people) 3rd floor / Grace Room (area 43.3 m², ceiling height 3.0 m) 3rd floor / Room 301 (area 28.5 m², ceiling height 2.7 m) *The maximum capacity is a guideline and may change depending on the event content.

There is no limit to the number of people, but we have set a minimum guaranteed price for each event date. Daytime (until 5:00 PM) = 150,000 yen or more Evening (from 5:00 PM) = Prices vary depending on the event date, venue size, and reservation period. We also have affordable dates and times available, so please feel free to contact us.

Yes. If you order by phone, we will send you an invoice, we will send it by courier after confirming the transfer. In addition, in case of purchase at the shop, we will process the shipment as it is.

We offer heart pie, a traditional flavor from the former Oriental Hotel, and frozen Basque cheesecake.

You can purchase pajamas, towels, pillows, fragrances in the hall, etc. However, the stock situation changes daily, so if you wish to purchase it, please contact the front desk on the 17th floor in advance.

Yes. We will propose BOX and wrapping according to the product. If you can offer in advance, we can prepare smoothly without waiting.

Discounts are not applicable for merchandise sales. However, only heart pie and basque cheesecake are discounted products.

Wireless connection (communication charge free) in the hotel internet is possible.

The normal usage fee is 300 yen for 30 minutes, up to 1,100 yen on weekdays, and up to 2,200 yen on weekends and holidays. A maximum of 140 cars can be parked. There are limited spaces for surface parking.

Unfortunately there is no preparation of a shuttle bus, but it is located at a location that you can reach in 10 minutes on foot from Motomachi Sannomiya.

The entire facility is barrier-free, except for the guest rooms.

We have a limited number of wheelchairs available for free rental.

For lucky you can use up to 1 child per bed. The target age is a pre-school child.

We have not received about preschool children.

We will provide them free of charge. As the number is limited, please contact us in advance if you require one.

Yes. We accept babysitting requests for a minimum of two hours. Please feel free to contact us regarding fees.